We do our best to process and despatch online orders within 1-2 business days. All orders placed by 11am AEST Monday to Friday are normally processed and despatched that same day. Public holidays and high volume times in the year may cause a slight delay to regular processing.
We deliver using Australia Post’s services and orders are despatched from our Victorian distribution centre (VIC postcode 3065).
Parcel Post or Express Post is used for Australian orders. Please choose Free shipping (if applicable) or Standard shipping whenever possible for the least environmental impact.
Australia Post Express Courier International is used for New Zealand orders. You may be liable for duties and charges for orders over $225 NZD.
If you have any questions about your order, please contact us by phone (AU 1800 326 889, NZ 0800 993 962) or email and we’ll be glad to help.
FREE STANDARD SHIPPING*
Free standard shipping is available for all orders over $99 to Australia & New Zealand. For orders under $99 shipping rate of $10 applies.
A flat rate of $15 applies to all express orders (Australia & New Zealand).
If you are not satisfied with an item after receiving it, you are welcome to return it to us for exchange or refund.